That Smith

When the 27th rolled around I received a call from Land-Air Express. (They were the local company that was making the actual delivery.) They said they have the table and would be bringing it in the afternoon.

They called two more times and talked to my wife, because they were running a little late. Then fifteen minutes later (after calling to say they were on their way) they called back and said the glass had shattered and they would refuse it for us so CSN could send another one.

Note: They never actually made it to the house, and my wife was never given the option not to refuse it. The fact that we refused the order seemed to create a bit of a stir with customer service.

I called CSN Stores when I got home, the rep said she would check into our claim that the glass was damaged, and would call back before ordering a replacement. She did so a few hours later (GrandCentral tracks that for me), and the next day (11/28) I received an order confirmation for the free replacement top. The rep also said she would contact GFE/Land-Air to have them redeliver the rest of the set. This time they were shipping the glass via FedEx.

Then, on November 29 I received another e-mail:

Information on your Dining Rooms Direct order (#3861523)

Hello Chad,

I am writing with regards to your recent order at Dining Rooms Direct for:

1 Hillsdale Furniture 4592-815 (REPLACEMENT – Mix N’ Match Rectangle Dining Table – GLASS TOP ONLY)

Unfortunately, we are experiencing delays in production of your order. We expect to be able to ship your order on or before 12/6 (on Thursday, 7 days from now). I apologize for the unexpected delay.

If you would like to cancel or change this order please let us know; otherwise we will notify you via email with the tracking number when it ships. Please feel free to email us or call us at (800) 259-0242 with any questions.

Thanks for shopping with us and sorry for the delay.

Sean R.

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

Ok, so another 7 days. I already had my turkey and that would still get the table here before Christmas.

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