That Smith

By now you are probably wondering why we didn’t just return the table and ask for a refund. Short answer: after the third top was shipped and looked like it was actually going to make it (left Lenexa on 12/15 which means it would have arrived in Wichita the same day), we opened the box and put the table together.

The CSN rep I talked with said he occasionally has to ship one replacement top, but never three, and that it should not happen any more. With this reinforcement, my wife and I decided put the table base and chairs together on Sunday night (December 16th).

Our trash gets picked up on Mondays, and we didn’t want to have several large boxes sitting around until trash service resumes after Christmas, so we threw them out on the 17th.

At that time we did not believe the glass top would break again, and didn’t know we needed the boxes to return the table. Of course we also never intended on returning the table because we really like it.

So, three glass tops broken, fourth one being shipped, and the table already put together, we are not too happy. Like I said, the third glass top ended up breaking on the 17th so I ordered a replacement. I received the order confirmation for the fourth shipment that same day. Then received another e-mail on the 18th:

Information on your Dining Rooms Direct order (#3786109)

Hello ,

I am writing with regards to your recent order at Dining Rooms Direct for:

1 Hillsdale Furniture 4592-815 (REPLACEMENT – Mix N’ Match Rectangle Dining Table – GLASS TOP ONLY)

Unfortunately, we are experiencing delays in production of your order. We expect to be able to ship your order on or before 12/24 (on Monday, 6 days from now). I apologize for the unexpected delay.

If you would like to cancel or change this order please let us know; otherwise we will notify you via email with the tracking number when it ships. Please feel free to email us or call us at (800) 259-0242 with any questions.

Thanks for shopping with us and sorry for the delay.

Jessica A.

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

I’m sorry Jessica A, I don’t know you, but I really hate you right about now. This means we will not receive our table by Christmas, nor will we have it one month after placing the order.

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