That Smith

According to my wife’s account, our e-mail exchange, and our winter roommate, FedEx arrived with the table around 1:55pm. The delivery driver proceeded to unload the large, 80.3 lb (56″ x 38″) box by himself, dropped it out of the back of the truck, stood there, and then dragged it through our front yard to the front door. He then tapped lightly on the door as if it were a sad, apologetic knock, and ran off.

The entire time my wife was watching through the office window. She put on her coat before opening the door, and by the time she opened it, he was already in the truck heading down the street. Within about 15 seconds of his gentle knock there was already a note on the tracking page that said it had been left at the front door and that signature service was not requested.

This glass top did not shatter, but does have a pretty nasty chip out of one of the corners.

Since they delivered it and left us with no way of sending it back to Hillsdale, we decided to use it until we get one that isn’t damaged. It looks like crap, but it is nice to have a place to sit down and eat.

Once again, I called CSN Stores about a replacement. The rep asked me to hold, because she wanted me to speak with a supervisor. I then spoke with someone named Lucy about the delivery, and was affirmed that a signature is in fact required.

She told me they would have Hillsdale ship the next one via GFE since the problem seems to be FedEx, and that I will receive yet another confirmation e-mail within an hour.

That confirmation e-mail was never sent, but I did receive two others three days later:

Information on your Dining Rooms Direct order (#4080645)

Hello ,

I am writing in regards to the following items from your order #4080645 at Dining Rooms Direct. We’re sorry that you’ve had trouble with your order and have initiated the process to resolve the issue.

Hillsdale Furniture – REPLACEMENT – Mix N’ Match Rectangle Dining Table – GLASS TOP ONLY
- (1) Replacement Unit Ordered

If you have any questions, please feel free to email us or call us at (800) 259-0242. Thanks again for shopping with us.

Regards,
Lucy

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

A few hours after that:

Information on your Dining Rooms Direct order (#4080645)

Hello ,

I am writing with regards to your replacement order at Dining Rooms Direct for:

1 Hillsdale Furniture 4592-815 (REPLACEMENT – Mix N’ Match Rectangle Dining Table – GLASS TOP ONLY)

Unfortunately, we are experiencing delays in production of your order. We expect to be able to ship your order on or before 1/14 (on Monday, 7 days from now). I apologize for the unexpected delay.

We will email you the tracking number when it ships.

Thanks for shopping with us and sorry for the delay.

Jessica A.

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

Again Jessica A., I hate you. A lot.

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