That Smith

Dear CSN Stores (Niraj Shah, Steven Conine), FedEx, Hillsdale Furniture:

I would really like to have a dining room table, but you do not seem to be able to ship one that doesn’t break along the way.

My name is Chad Smith, and on Sunday, November 18th, I placed an order on diningroomsdirect.com for a lovely rectangular, dining set from Hillsdale Furniture, complete with glass top and four chairs (Order #3785311).

My wife and I looked at glass tables for several weeks and were excited to find a rectangle one online at a decent price. We couldn’t find one in a local store, and thought a round one would look funny in our dining room.

The table we ordered was still a bit expensive (we are young you know) but CSN Stores offered free shipping, and could get it to us in time for turkey. (We had Thanksgiving with relatives, but planned on having our own once the table arrived.) According to the order confirmation, the table would ship between November 19 – 21, and would arrive sometime between November 26 – December 4.

Two days later, however, I received this notice by e-mail:

Information on your Dining Rooms Direct order (#3785311)

Hello Chad,

I am writing with regards to your recent order at Dining Rooms Direct for:

(Qty: 1) Hillsdale Furniture Qty. 1 of 4592-814 / Qty. 1 of 4592-815 (Mix N’ Match Rectangle Dining Table with Glass Top)
(Qty: 2) Hillsdale Furniture (Cierra Dining Chairs (Set of Two), Fabric: Fawn)

Unfortunately, we are experiencing delays in production of your order. We expect to be able to ship your order on or before 11/27 (on Tuesday, 7 days from now). I apologize for the unexpected delay.

If you would like to cancel or change this order please let us know; otherwise we will notify you via email with the tracking number when it ships. Please feel free to email us or call us at (800) 259-0242 with any questions.

Thanks for shopping with us and sorry for the delay.

Philip P.

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

We would have to wait a week for our order to ship, but it happens. My wife and I decided it was no big deal because we would probably get to bring home leftovers anyway. We would just postpone our first Thanksgiving in our new house for another week.

Then, three days later I received another e-mail:

Your Dining Rooms Direct Order has Shipped! (Order #3785311)

The table was coming after all! It shipped via GFE and was to arrive November 27th. My wife was excited, so we thawed out the turkey to eat at our new table.

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