That Smith

That order ended up shipping on December 3rd (the tracking number 704104660105620 was e-mailed to me December 4th) and was due to arrive on the 7th. In the mean time, I was still waiting for GFE/Land-Air to call to schedule the re-delivery of the table base and chairs.

According to T-Mobile, I called CSN Stores at 12:39pm on 12/4 about the rest of the order and they told me to contact Land-Air Express. I called them, waited on hold, and spoke with Diana at 12:47 PM. She said she would have to check on the shipment and would have someone call me back. Then, the next day I received a voice message from Nico at CSN Stores:

I though it was strange they were having trouble contacting me, since my phone rings on my line and my wife’s, and GrandCentral didn’t say I missed any calls.

I tried calling Land-Air myself but by that time they were closed for the evening, so I called CSN Stores instead. They verified my address (which was correct) and the phone number where both called had reached me before. Then the next day I received an e-mail from Nico again with the same message about them having trouble contacting me.

I called CSN again from work and re-verified my address and phone number. I also called that evening because the FedEx tracking page said the replacement top was returned to the shipper. CSN told me that might mean the glass had been damaged, and that they would check on it before sending a third one.

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