That Smith

The next morning (December 7th) CSN called about the second broken top and said they would place an order for a third glass top (second replacement top). Also, Land-Air finally called to schedule the redelivery. Then, two minutes later someone at GFE in Kansas City called I need to get in touch with them because this whole ordeal was apparently getting old:

They were delivering the table that afternoon, but again hit a few delays and had to call my wife. They finally brought the base of the table and chairs that evening (December 7th). I was happy about that, but they also delivered the box of broken glass from the first table top.

Two days later I received confirmation on the second replacement glass top. The confirmation e-mail said the glass top – Order #3955404 (Placed on: 12/9/2007 4:28:23 PM) – was being processed would not be available until 12/12/07. On 12/11/07 I received yet another e-mail regarding another delay:

Information on your Dining Rooms Direct order (#3955404)

Hello ,

I am writing with regards to your recent order at Dining Rooms Direct for:

1 Hillsdale Furniture 4592-815 (REPLACEMENT – Mix N’ Match Rectangle Dining Table – GLASS TOP ONLY)

Unfortunately, we are experiencing delays in production of your order. We expect to be able to ship your order on or before 12/14 (on Friday, 3 days from now). I apologize for the unexpected delay.

If you would like to cancel or change this order please let us know; otherwise we will notify you via email with the tracking number when it ships. Please feel free to email us or call us at (800) 259-0242 with any questions.

Thanks for shopping with us and sorry for the delay.

Jessica A.

Dining Rooms Direct
(800) 259-0242
www.DiningRoomsDirect.com

This was getting a little old, but again at least I would have a table before Christmas.

The e-mail with the shipping notification came on 12/14 as promised, said the glass top shipped on 12/13, and would arrive by 12/17 (FedEx tracking number 704104660110396).

My wife and I tracked the shipment over the weekend and on 12/17 she woke up early in case it was going to arrive before she usually gets up (she’s pregnant by the way and I work full time).

FedEx finally updated the tracking page just before my lunch break. Apparently there was another shipping exception, which means the third glass top broke as well. This one (as with the second one) broke in Lenexa, KS which is just south of Kansas City where FedEx has a hub.

I spent my lunch break talking to my wife and CSN Stores, and received another order confirmation that afternoon. This time the order number was #3786109. That glass top (the fourth one/third replacement) was to ship between December 18 – 20, and was estimated to arrive between December 21 – January 2.

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